Vietnamese Service Desk

- Handle calls, emails, Chats & Web tickets (daily)- 处理电话、电子邮件、聊天和网上提交的技术支持问题(每日)- Addess technical queies and fix o log them appopiately accuately- 妥当的处理技术问题或者转交给后台。- Escalate queies when equied to appopiate pesonnel- 在需要时升级给负责人员- Identify tend of calls / tickets and highlight it to Incident Manage (IM)/L 1.5, TL, SDM as appopiate (Outage confimation)- 分析确认每个问题订单，并将其转交于相关经理(IM)/ L 1. 5、TL、SDM- Log tickets in Sevice Now (SNOW) as pe policies assigned accoding to the policies & pocedues- 根据相关程序和政策处理分配的任务- Ensue Follow up mechanism is in place, taget custome’s issue esolution in an optimized manne enhancing Custome Delight- 确保跟踪机制到位，以优化的方式对客户的问题进行解决，提高客户的满意度- Ensue consistent poductivity and quality of sevice- 确保持续的生产力和服务质量- Meet SLAs and individual KPIs- 达成SLAs和个人KPI。- Assist Opeation Suppot System (OSS) with poblem detemination & Handle any Seveity 1 & 2's appopiately- 使用操作支持系统(OSS)处理问题，处理任何严重的问题L1 & L2。- Should manifest flexibility to suppot opeational equiements- 灵活的支持业务需求- Maintain highest level of ethical wok standads and be compliant with Oganization & Poject policies & pocedues- 保持***水平的道德工作标准，并符合组织和项目的政策和程序。- Shift timing is 9 hous which includes one hou beak- 上班时间为9小时，包括1小时休息。- Shift & weekly off otate evey month as pe business equiement - 根据业务需求，可能会有每个月轮班。- Read and wite CET4 English skill is pefeed- ***有CET4英文读写能力。     - with good ead and wite and oal ability of Vietnamese.- 良好的越南语听说读写能力。